NEWS #10

Working Smart Erasmus+

Testimonial from Dr. Paul Quantock: European exchange on smart working projects 

On Thursday 9th of March, project partners of the WorkingSmart project, IPRA / MEDEF organised an interview with Dr. Paul Quantock as a European exchange on Erasmus+ smart working focused projects. 

Among the many observations, insights and recommendations discussed and shared, the two actors discussed extensively on the Work-Smart Erasmus + project, the difficulties employees face when implementing smart work, most common mistakes made by managers and the correlation between smart working and wellbeing of employees at work.

Dr Paul Quantock’s main function is as a senior Fellow-Director of the 4Civility institute. The institution coordinates the Work-Smart project, which seeks to develop support programmes for staff working from home, and their managers, concentrating on the issues of technology, staff welfare and how to manage staff working from home. The project’s deliverables will give managers and employees the support needed to rethink and develop workflow, supervision, motivation, human relations, trust, conflict management, training, and growth. 

The key advice he wished to pass on to managers responsible for the implementation of working from home were the following: establish clear communication channels, set clear expectations and goals, support employee well-being, maintain team cohesion, provide necessary equipment, support, monitor and evaluate productivity.

The topic of employee loneliness was also covered in his testimonial. He mentioned that “‘People Management’ Magazine survey found that nearly 73% of office workers believe their employer needs to do more to address loneliness among those working from home”, illustrating the correlation being remote work and employee wellbeing. Dr Paul Quantock suggests that Managers and Human Resources staff can support and guarantee employee wellbeing through clear guidelines, resources, and a supportive culture.

Additionally, Dr. Paul Quantock shared with us what he believed were the principal obstacles encountered by employees when working from home:  distractions, lack of routine, communication barriers and technology issues were among the challenges mentioned. 

Finally, Quantock discussed the topic of common mistakes made by managers when implementing working from home was covered. Among the mistakes mentioned, the following were identified as the most significant; lack of communication and transparency, over-reliance on technology, failure to establish boundaries, not providing the right tools and resources and, finally, lack of trust.

The testimonial concluded with the following words: “by being mindful of potential pitfalls, managers can set their teams up for success when working from home”. 

Grant Agreement: 2021-1-FR01-KA220-VET-000025901

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